Impact Publications : MICEBTN-70
Page 42 • MICEBTN - May-June 2018 For more articles by Robyn Henderson, visit www. networkingtowin. com.au Hoteliers finding new ways to make road warriors their friends by Robyn Henderson CONGRATUlATIONS to the business hotels that are creating a true home away from home atmosphere for their road-warri- or guests. Despite shrinking margins and rising overheads, some hotels are working to find new and novel ways to please business guests. Washing: Wash and fold (non-iron- ing) on an all-you-can-fit-in-a -laun- dry-bag basis for A$10 per bag is a brilliant idea for anyone staying for a few nights as it means fewer soiled items mixed with clean. stay. One-off film charges range from A$14.95 to A$18.95 – again ho- tels are competing for the traveller who has Netflix or similar available on their devices. Either way, if the traveller is watching a movie at the end of a long day, chances are they will order room service. Checkout times: I recently was offered a complimentary late check out 2 hours later than sched- uled at a hotel I had never previ- ously used. Although I had an early flight and could not take advantage of the offer, I was impressed. The cost to the hotel is minimal if it is a slow period. I appreciated the offer. Your room is ready: A text mes- sage from a resort hotel at 9 am reading ‘Just to let you know your room is ready and we look forward to welcoming you to our hotel today’ also was welcome and it was a first for me. Cost to the hotel? Minimal. Impact? High. lower pre-authorisation charg- es: Frequent travellers staying at multiple hotels in the one week can end up with hundreds of dollars in pre-authorisations. An interesting trend for regular club members at hotel check in now is: “We will Fewer mini bars: A noticeable trend in 4 and 5-star hotels is the removal of mini bars. The cost of having staff inspect each room, refilling mini bars, the cost of staff following up guests who forgot they’d consumed the odd item, post-dated debits on credit cards . .. it is no surprise mini bars have disappeared. Guests can always request mini bar items to be brought to the room and many road warriors will appreciate not having tempting calorie-laden snacks on hand. Movie deals: These vary signifi- cantly from hotel to hotel. Some hotels offer a A$24.95 deal for 24 hours or A$49.50 for your entire If the traveller is watching a movie at the end of a long day, chances are they will order room service.