Impact Publications : AirCargo-254
Page 4 • AirCArgo AsiA-PACifiC APRIL-MAY, 2018 Indian airport cargo terminals dominate TIACA CSQ pilot list - more global airports to come A PILot on-line scheme allowing forwarders to rate and review the service quality they receive at participating hubs has been launched by the International Air Cargo Association (tIACA). the Cargo Service Quality (CSQ) tool is being trialled at 15 airport cargo terminals, with more airports around the world expected to join in the coming months. “this tool will benefit the ship- per and every player in the air cargo supply chain,” said Sanjiv Edward, chief commercial officer, Delhi International Airport, who is leading the CSQ initiative. “the initiative encourages col- laboration between all the stake- holders and integrates the quality of service delivery. “It will be very useful in under- standing the requirements, ex- pectations and areas of improve- ments identified by customers. “It will also provide an excellent opportunity for cargo terminals to demonstrate to their custom- ers the level of cargo service quality they deliver.” the tool has a four-step pro- cess: ‘Benchmarking, Assessment, Improvement, and Excellence’ as a way of raising cargo service standards. Cargo terminals registered to take part in the pilot will be rated by forwarders on factors includ- ing process, technology, facilities, regulators and general airport infrastructure, amongst other variables. “the CSQ tool will benefit the world wide air cargo community by improving visibility and facili- tating global standards, and tIACA is pleased to be at the forefront of such an exciting development,” said Steven Polmans, tIACA vice chair and head of cargo and logis- tics at Brussels Airport Company, which is backing the scheme. the initiative aims to provide airports and cargo terminals with the business insight to optimise their investments and identify ar- eas where processes and service delivery can be improved. Participating terminals will also be able to access global perfor- mance data and establish relevant benchmark parameters based on, for example, their region and capacity. the commercial launch of the tool is scheduled for June 2018. the airports participating in the pilot are: • SAtS Airport Services (SAtS), Singapore. • Asia Airfreight terminal (AAt), Hong Kong. • Pt Jas Angkasa Semesta (Pt JAS), Indonesia. • Beijing Aviation Ground Servic- es Co Ltd (BGS), China. • Hyderabad Menzies Air Cargo Pvt. Ltd., Hyderabad, India. • Celebi Delhi Cargo terminal Management India Private Limited Delhi, India. • Delhi Cargo Service Centre, Delhi, India. • Air Cargo Centre, Cochin In- ternational Airport, Cochin, India. • Menzies Aviation Bobba (B’lore), Bangalore, India. • Air India SAtS Airport Services Pvt. Ltd (AI SAtS), Bangalore, India. • Chennai International Airport, Chennai, India. • netaji Subhash Chandra Bose International Airport Cargo termi- nal, Kolkata, India. • Coimbatore International Air- port Cargo terminal, Coimbatore, India. • Madurai International Airport Cargo terminal, Madurai, India. • GSEC Ahmedabad Cargo ter- minal, Ahmedabad, India. Sanjiv Edward AA GSAs AMERICAn Airlines Cargo has appointed General Sales Agents (GSAs) in three additional desti- nations outside of its network – Croatia, Slovenia and Kuwait. this brings American’s European net- work to 18 cities in 12 countries. Flight delayed AIR Belgium has postponed its inaugural flight to Hong Kong from 30 April 2018 to 3 June 2018, citing the Russian permit to fly over Russian air space towards Hong Kong not being granted as the main reason.