Impact Publications : AirCargo-253
Page 26 • AirCArgo AsiA-PACifiC • FEBRUARY-MARCH 2018 Clarkson’s flying high A FAMILIAR sight at Australasian airports – mostly Sydney and Auckland - is the B752 freighter operated by Tasman Cargo Air- lines. This is painted in the bright yellow and red livery of its major customer DHL www.dhl.com It now features Jeremy Clark- son graphics on its tail to pro- mote the TV series ‘The Grand Tour’, for which DHL is the official logistics partner. The aircraft gained world-wide media coverage in 2013-2015 when it featured Rugby World Cup 2015 decals. DHL also was official logistics partner for that tournament. CP’s e-commerce research finds surprising delivery concerns among businesses NEW research reveals delivering goods within expected time- frames is the most prevalent on-line challenge for Australian e-commerce businesses. A survey by CouriersPlease (CP) found the most common problem for retailers (63 per cent) was keeping up with commitments to deliver to cus- tomers on time. The concern was highest for small business respondents, at 69 per cent. Almost half of respondents (48 per cent) admitted they feel the pressure to deliver within shorter time frames. More me- dium-sized businesses had this concern, with 73 per cent feeling the pressure to deliver goods quicker. The third most common challenge – among 46 per cent of on-line retailers – was ensuring customers return and continue shopping with them. Interestingly, while news of Amazon’s arrival caused dis- ruption throughout the retail industry, only 41 per cent of businesses felt that keeping up with competitors promoting faster, cheaper and more con- venient delivery was a challenge. This was most prevalent among micro-businesses (44 per cent of respondents), and was consist- ently less of a concern the larger the business size: 36 per cent of small businesses and 33 per cent of medium-sized businesses saw keeping up with competitors as an on-line retail challenge. On-line retailers are also con- cerned about delivering a positive on-line user experience, with 30 per cent admitting that keeping up to date with innovation in the on-line space was a challenge. Some 30 per cent also admitted that managing the volume of customer enquiries relating to deliveries is a challenge, and this increased to 47 per cent of medium-sized businesses. Mark McGinley, chief executive of CP said: “While there is pressure in Australia’s retail industry due to the rise in e-commerce and the arrival of online retail giants such as Ama- zon, Australia’s retail turnover rose 1.2 per cent in November last year, with on-line retail sales contributing 5.5 per cent of all retail turnover – the highest ever recorded. “With Amazon promising low prices, fast delivery and a huge selection of goods, it was surprising that Australian retailers only rated keeping up with competitors as the fourth-most-common on-line retail challenge for customers.” Commitments to deliver on time and within shorter time frames were considered more of a chal- lenge. To support customers’ expec- tations on delivery times, CP plans to launch new technologies and services this year to help ease the delivery process for its on-line retail customers. TCA www.tasmancargo.com headquarters is in Sydney, but the aircraft operates from an Auck- land base, primarily on trans-Tas- man services. The B752 recently caused a minor stir at Auckland Airport when it landed under emergen- cy response conditions with a hydraulic problem. The aircraft blocked the runway briefly and hydraulic fluid was subsequently cleaned from the runway surface. Fortunately this happened during a quiet period of the evening (AIA hots up with movements from late evening, having no curfew) and few other flights were disrupted.